Shipping & Delivery Policy

At Amouze Mousse, we take special care in getting your mousse to you. Because our products are perishable and temperature-sensitive, every order is carefully packed and delivered using methods selected to help protect its quality while in transit.

Shipping Rates

Shipping charges are based on the size and contents of your order. Most orders will qualify for one of the following flat shipping rates:

• $14.95 for qualifying smaller orders
• $24.95 for qualifying larger orders

Your applicable shipping rate will be displayed at checkout before you complete your purchase.

Large, custom, corporate, or other orders requiring multiple shipping boxes may be subject to different shipping charges. Any applicable shipping or delivery charges will be shown at checkout or communicated to you before your order is finalized.

Expedited Cold Shipping

We use expedited delivery methods to help your Amouze Mousse arrive in excellent condition.

Most orders shipped through a national carrier are sent using 2-business-day service. Please note that the carrier's transit time begins when your order is shipped and does not include the time between placing your order and shipment.

Because our mousse is perishable, we select the shipping date and delivery method with the condition of your order in mind.

Our Shipping Schedule

We typically ship orders Monday through Wednesday. This schedule helps reduce the possibility of your mousse being held in transit over a weekend.

Depending on your destination, carrier schedules, holidays, weather, and the delivery method selected, we may occasionally ship on other days when we determine it is appropriate to do so.

Orders placed later in the week may be held until the following shipping week to help ensure the best possible delivery experience.

Once your order has shipped, you will receive available tracking information so you can follow its progress.

Local Delivery

For orders within our local delivery area, we may use a local delivery service instead of a national carrier when we believe it will provide the best delivery experience and help your mousse arrive in optimal condition.

There is no additional charge when we choose to fulfill your order this way.

The delivery method used for your order may therefore vary based on your location, timing, weather, and the needs of the shipment. Regardless of the method selected, our goal is to choose the delivery option best suited to getting your order to you safely and in excellent condition.

When available, you will receive delivery or tracking information once your order has been dispatched.

Weather & Shipping Conditions

Because our mousse is temperature-sensitive, there may be times when shipping immediately is not in the best interest of your order.

We reserve the right to delay shipment when weather conditions or other circumstances could compromise product quality or create a significant risk of delivery delays.

This may include extreme heat or cold, severe weather at the destination or along the shipping route, carrier service disruptions, or holiday-related transit concerns.

If we delay shipment for these reasons, our goal is always to protect the quality of your mousse and give it the best chance of arriving in excellent condition.

Once an order is in transit, weather, carrier disruptions, and other circumstances outside our control may occasionally affect the expected delivery date.

Receiving Your Order

Please provide a shipping or delivery address where your package can be received or retrieved promptly after delivery.

Once delivered, we recommend bringing your Amouze Mousse inside as soon as possible and following the storage instructions included with your order.

If you are sending Amouze Mousse as a gift, we recommend letting the recipient know that a perishable delivery is on its way so that it can be brought inside promptly.

Shipping Addresses

Please review your shipping address carefully before submitting your order.

If you notice an error after placing your order, please contact us as soon as possible. We will make every effort to help, but once an order has shipped or been dispatched for local delivery, we may not be able to change or redirect the delivery address.

Additional shipping or delivery charges resulting from an incorrect or incomplete address provided at checkout may be the responsibility of the customer.

Delayed, Lost or Damaged Orders

If your order is significantly delayed, lost in transit, or arrives damaged or in a condition that concerns you, please contact us promptly.

Please include your order number and, when applicable, photographs of the shipping package and product so we can better understand what happened.

Because circumstances can vary, we will review each situation individually and work with you to determine an appropriate resolution.

Large, Corporate & Custom Orders

Large orders, corporate gifts, events, and orders requiring special packing or multiple shipments may require different shipping or delivery arrangements.

Please contact us if you are planning a large, corporate, or custom order so we can help determine the most appropriate delivery solution.

Questions About Your Order

If you have questions about shipping, delivery timing, local delivery, or a large or corporate order, please contact us at orders@amouzemousse.com. We are happy to help.