FAQ
Questions about ordering, shipping, storage and corporate gifting. If yours isn't answered here, get in touch and we'll come back to you.
FAQ
Orders typically ship Monday-Wednesday after order is confirmed. If weather is uncooperative, we may delay shipping to protect the integrity of the product.For corporate bundles, orders ship within 7-10 days unless a particular timeframe is requested and approved.Custom labels require 2 weeks from artwork approval.
For holiday season (November-December), we recommend ordering by November 15th to secure your preferred timeline. No orders will ship after December 16th.
Yes. Additional handling fees may apply. We'll walk through the logistics with you when you request a quote.
We will rotate seasonal flavors but our Signature Chocolate Mousse is always available. Reach out to us if you have a custom flavor or toppings request at orders@amouzemousse.com and we will see if we are able to accommodate it. We love being inspired by those who love our chocolate mousse!
Are there allergens?
Amouze Mousse contains milk, egg, and soy (a small percentage of soy lecithin is in the chocolate to improve it's flavor and fluidity.).
Our products are prepared in a shared commercial kitchen where other major food allergens may be present. While these allergens are not ingredients in our mousse, cross-contact may be possible.
If you have a food allergy or dietary restriction, please review the ingredient and allergen information provided with the product and contact us at orders@amouzemousse.com with any questions before ordering.
Keep refrigerated and enjoy within 2 weeks, or freeze for up to 6 months.
Once thawed, keep refrigerated and do not refreeze.
For the best experience, we recommend moving your mousse from the freezer to the refrigerator the night before you plan to enjoy it.
Our 4 oz mousse typically thaws in just a few hours in the refrigerator, while the 16 oz mousse takes longer. For the 16 oz size, we recommend allowing it to thaw overnight in the refrigerator.
Once thawed, enjoy straight from the refrigerator for a firmer, chilled texture, or let it sit out for a few minutes before serving for a softer, creamier texture. There’s no wrong way—enjoy your Amouze Mousse just the way you like it.
Your mousse does not need to arrive frozen. It may arrive frozen, partially frozen, or refrigerated—all are perfectly normal.
Each order is carefully packed in insulated packaging with cold packs designed to keep your mousse properly chilled during transit.
Upon arrival:
- If your mousse arrives frozen, you may keep it frozen or thaw it in the refrigerator.
- If it arrives partially frozen or refrigerated, place it in the refrigerator promptly and do not refreeze.
Once refrigerated, enjoy within 2 weeks.
Yes. We're actively pursuing WBENC certification.
Amouze Mousse is amazing on it’s own but it’s also fun to jazz it up. We love giving everyone their own 4oz jar and the creating a toppings bar for people to enjoy. It's so fun to see what people decide to try:
- Provencale Mousse: create a blend of lavender and sea salt
- Choco Loco Mousse: go with a nostalgic mix of old fashion favs like oreo cookies, sprinkles and whip cream
- Amouzagato: a scoop of mousse with espresso or cold brew.
Please email us at orders@amouzemousse.comor leave us a review and tell us your favorites!