Refund policy

Return & Refund Policy
Because Amouze Mousse is a fresh, perishable food product, all sales are final and we are unable to accept returns or exchanges. We take great care to make sure your mousse arrives fresh, cold, and ready to enjoy. If there is a problem
with your order when it arrives, please contact us within 24 hours of delivery.

When We May Offer Store Credit
We may provide store credit for an affected product when:
* A jar arrives broken, cracked, leaking, or otherwise damaged in transit.
* The seal or packaging has been compromised during shipping.
* Your mousse arrives at an unsafe temperature or is no longer properly chilled due to a shipping or carrier delay.
* You receive an incorrect item or an item is missing from your order.
* The product has another clear quality issue or defect upon arrival.
To help us resolve the issue, please include your order number and photos of the affected product, packaging, and shipping box. For temperature-related concerns, we may also request information or a photo showing the temperature of the product when it was received.

Please do not consume any product that arrives damaged, with a compromised seal, or at an unsafe temperature.

Delivery Issues
Delivery dates and times provided by the carrier are estimates and may occasionally be affected by circumstances outside our control. A carrier delay by itself does not automatically qualify for store credit if the product arrives safely chilled and in good condition.

Store credit generally will not be provided for:
* Packages delivered to an incorrect or incomplete address supplied at checkout.
* Packages that were delivered successfully but were not retrieved or refrigerated promptly.
* Delivery delays that do not affect the safety or quality of the product.
* Personal taste or flavor preferences.
* Change-of-mind purchases.

How We Make It Right
For approved claims, we will issue store credit for the purchase price of the affected product(s). Store credit does not apply to unaffected items in the same order or to shipping charges.

If a shipping or temperature issue affects the entire shipment, store credit may be issued for the purchase price of all products in the shipment.

Because our products are perishable, we do not require damaged or compromised products to be returned.

We reserve the right to review each claim individually and may request additional information before issuing store credit.

Questions or concerns about your order? Please contact us at orders@amouzemousse.com.